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enable.services career site
Sales & Marketing · enable.services Ipswich

Account Manager

Passionate about helping others and building strong relationships? Join our forward-thinking team and work with cutting-edge software.

About the Role

As an Account Manager at enable.services, you will play a vital role in maintaining and developing long term relationships with our valued clients. From day one, your focus will be on delivering measurable results, supporting clients throughout their journey, and identifying opportunities to introduce our digital solutions.

You’ll serve as the primary point of contact for a portfolio of clients, working closely with internal teams to ensure a smooth, value led experience. Your aim will be to foster client satisfaction, promote retention, and uncover growth opportunities through upselling and cross selling.

Key Responsibilities

  • Serve as the main contact for assigned clients, ensuring their needs are fully understood and addressed.
  • Build and sustain strong, long term relationships with clients.
  • Ensure timely and effective delivery of products and services.
  • Drive additional sales within existing accounts through upselling and cross selling.
  • Identify and pursue new opportunities within current client portfolios.
  • Collaborate with internal teams to provide a seamless service across all client touchpoints.
  • Monitor and forecast key account metrics and performance indicators.
  • Maintain accurate, up-to-date records of all client communications and transactions.
  • Lead quarterly Impact Review sessions to ensure objectives are being achieved and value is being delivered.
  • Work with the sales team on new business opportunities.

Benefits

  • 21 days’ annual leave plus bank holidays and your birthday off 
  • Break out areas and kitchen facilities
  • Opportunities to travel
  • A collaborative environment that fosters creativity and personal growth
  • Career development pathways
  • Comprehensive training provided in-house and with our partners

Required Skills & Experience

  • A minimum of 2 years’ experience in Account Management or Client Success
  • Ability to manage multiple clients and responsibilities concurrently
  • Excellent verbal and written communication skills
  • Strong relationship-building skills with a client first approach
  • Exceptional attention to detail and organisational skills
  • Familiarity with customer success or CRM software

Who are enable.services?

We are Digital Transformation Consultants who design and deliver bespoke digital solutions. As partners of SugarCRM, Mautic, Make, and EspoCRM, we’re proud to work on exciting and impactful projects with our clients.

Working Environment

At enable.services, we’re more than just a team, we’re a family. Our positive, creative culture encourages collaboration, openness, and personal growth. We support one another and celebrate our successes together.

Department
Sales & Marketing
Role
Key Account Manager
Locations
enable.services Ipswich

enable.services Ipswich

Perks & Benefits

  • Working Environment

    We really are a family, and this shines through in our positive and creative working environment, empowering each other with ideas and debate.

  • Opportunities to Grow

    We believe in giving every employee the tools and opportunities to develop their skills by providing them with both external and internal courses and training.

  • Rewards for Effort

    We believe in creating a positive environment across the teams by organising activities such as sports events, after work get-togethers and field trips. Our Christmas Party is pretty legendary too 🎄

Who are we?

Established in 1994, enable.services is a family-run business based in Martlesham, Ipswich, Suffolk.

Being certified UK partners of SugarCRM, monday.com, GoCampaign and make.com, we're on a mission to provide results-driven software solutions for businesses big and small - putting people first, always.

We're looking for innovative thinkers and passionate learners to join our dedicated in-house team. Whether you're a seasoned professional or just starting your career, we pride ourselves in growing young talent and helping you discover your potential.

Apply today to join the enable family and be part of a team that's at the heart of innovation, efficiency, and customer empowerment.

Sales & Marketing · enable.services Ipswich

Account Manager

Passionate about helping others and building strong relationships? Join our forward-thinking team and work with cutting-edge software.

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