enable.services based in Martlesham Heath, Ipswich stands at the forefront as a premier provider of cutting-edge technology solutions and support services. In East Anglia, we specialise in offering IT desktop services to local organisations to cater to their Technology needs. Our dedication to excellence and a steadfast focus on client satisfaction has solidified our standing as an industry leader.

We are in search of a driven and enthusiastic individual to become an integral part of our team as an Account Manager. This position offers an excellent opportunity for those eager to build relationships and drive business growth in a dynamic and nurturing setting.

About the Role

As an Account Manager at enable.services, you will play a key role in maintaining and growing long-term relationships with our valued customers. From day one, your focus will be on delivering measurable impact, supporting clients throughout their journey, and identifying new opportunities to introduce our digital solutions.

You’ll act as the main point of contact for a portfolio of clients—working closely with internal teams to ensure a smooth, value-driven experience. Your goal is to nurture customer satisfaction, drive retention, and unlock growth opportunities through upselling and cross-selling.

Key Responsibilities

• Act as the primary contact for assigned clients, ensuring their needs are understood and met.
• Develop and maintain strong, long-term client relationships.
• Ensure timely delivery of products and services to clients.
• Generate sales among existing client accounts through upselling and cross-selling.
• Identify and pursue new opportunities within current accounts.
• Coordinate with internal teams to provide seamless service across all touchpoints.
• Forecast and track key account metrics and performance indicators.
• Maintain accurate and up-to-date records of all client interactions and transactions.
• Lead quarterly Impact Review sessions to ensure goals are being met and value is delivered.
• Collaborate with the sales team on prospective opportunities.

Benefits

• 20 days holiday + bank holidays + your birthday off
• Break-out areas and kitchen facilities
• Opportunities to travel
• A collaborative environment that encourages creativity and personal growth
• Career development pathways
• Full training provided—both in-house and with partners

Required Skills & Experience

• Minimum 2 years of experience in account management or client success
• Ability to manage multiple responsibilities and clients simultaneously
• Excellent verbal and written communication skills
• Strong relationship-building skills with a client-first mindset
• Exceptional attention to detail and organisational skills
• Knowledge in customer success or CRM software

Who are enable.services?

We are Digital Transformation Consultants who architect and deliver tailored digital solutions. As partners of SugarCRM, Mautic, EspoCRM and monday.com, we’re proud to work on exciting projects with our clients.

Working Environment

At enable.services, we’re more than a team—we’re a family. Our positive and creative culture encourages collaboration, open ideas, and personal development. We support one another and celebrate success together.