enable.services stands at the forefront as a premier provider of cutting-edge technology solutions and support services. In East Anglia, we specialise in offering IT desktop services to local organisations to cater to their Technology needs. Our dedication to excellence and a steadfast focus on client satisfaction has solidified our standing as an industry leader.

We are in search of a driven and enthusiastic individual to become an integral part of our team as an IT Helpdesk Support Trainee. This position offers an excellent stepping stone for those eager to embark on an IT career, providing hands-on experience in a vibrant, nurturing setting.

Office based role in Ipswich due to the sensitivity of data.

Duties & Responsibilities:

1. Serve as the primary contact for customers, addressing IT issues through phone, email, and other communication modes, ensuring effective problem identification and resolution.
2. Uphold exceptional customer service standards, managing support requests with promptness and professionalism.
3. Consistently and meticulously record incidents within the Incident Management system.
4. Collaborate seamlessly with the IT department, flagging intricate issues for further investigation.
5. Engage in workshops and training sessions to continuously enhance your IT support proficiency.
6. Support in project-related tasks as assigned, which encompasses software and hardware deployments.
7. Adhere to the company's guidelines, ensuring professionalism at all junctures.

Qualifications: While we don't require previous experience, a fervent interest in IT is essential. A flair for customer service, especially over the phone, is a plus.

Skill Set:

1. Proficient in communication and interpersonal interactions.
2. Passion for problem diagnosis and resolution.
3. Team player mentality.
4. Keen interest in adopting new technological advancements and methodologies.
5. Detail-oriented approach.

Why join us?

This apprenticeship will offer you a foot in the door into the Technology and Software industry. Working with us, you will gain invaluable experience and knowledge in an office-based Software Technology position. You will have the opportunity to work with a dedicated team and be part of a company that values its employees.

EnableIT Technologies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits:

• 21 days holiday a year + bank holidays & your birthday
• Break-out area and kitchen facilities
• A working environment focused on teamwork that also allows individuals to flourish
• Career Development Pathways
• Full Solutions Training Provided
• Base salary of 13k

Note: The successful applicant must be eligible to work in the United Kingdom.