Level 3 IT Support Engineer (On-Site)
Are you passionate about helping others? Awesome at building relationships with clients both existing and new? Would you like to work with the latest software tools and an innovative team?
enable.services are Digital Transformation Consultants, we architect and deliver digital solutions, along with partnering with SugarCRM, GoCampaign and monday.com. We are fortunate enough to work with clients across the world on some amazing projects.
We are looking to add a Level 3 support engineer to our growing team. With a great reputation within the industry, this role is ideal for IT professionals to take the next steps in their IT career and get exposure to the latest tools and technologies.
The Role?
- Working on Second and Third Level issues until resolution.
- Liaise with customers and provide in-the-moment IT help.
- Provide technical support and be the customer’s IT liaison.
- Be an escalation point for our level 1 engineers.
- Support a contracted range of hardware and software products and assist the account team leader in the delivery of outstanding levels of customer service
The Reward?
- Salary - £28k to £35k depending on experience
- Excellent career progression and skill-up opportunities.
- Training and exposure to the full MS stack
The Requirements?
- IT support: 3 years (preferred)
- Driving Licence (Preferred for onsite visits to customers)
- Experience with Microsoft Office 365 products, including Exchange Online, SharePoint Online, and Office software·
- Good knowledge of networking, including WAN and LAN connectivity, switching, DNS etc
- Some Microsoft Server technology experience, incl. Hyper-V, clustering, DHCP, DNS, licensing
- Desktop and laptop hardware provisioning
- Strong understanding and technical background in an MSP Desirable Skills· Experience with Microsoft Azure technologies
- Experience with VoIP telephony, both hosted and on-premises
- Cyber security awareness, incl. Cyber Essentials scheme
- Familiarity with some or all of the following networking products: Untangle, WatchGuard, Draytek, Netgear, Ubiquiti (UniFi)
- Strong understanding and technical background in an MSP
If this is an opportunity of interest to you please do not hesitate to contact us for more information by application below!
Job Type:
Full-time
Salary:
£28,000.00-£35,000.00 per year
Benefits:
- Company pension
- On-site parking
- Modern and progressive company culture
Schedule:
- Monday to Friday
- Department
- Infrastructure
- Role
- Infrastructure
- Locations
- enable.services Ipswich
enable.services Ipswich
Perks & Benefits
-
Working Environment
We really are a family, and this shines through in our positive and creative working environment, empowering each other with ideas and debate. -
Opportunities to Grow
We believe in giving every employee the tools and opportunities to develop their skills by providing them with both external and internal courses and training. -
Rewards for Effort
We believe in creating a positive environment across the teams by organising activities such as sports events, after work get-togethers and field trips. Our Christmas Party is pretty legendary too 🎄
Who we are
We are the digital solutions partner of choice for thousands of customers to date. Our bespoke and personal approach allows us to create systems that really work for you, our in-house team of developers, help desk operatives and project managers ensure that your systems are always up-to-date and running smoothly. One of the most important things to us, and at the heart of everything we do, is giving the power back to our customers to run their businesses efficiently and effectively with the best tools for the job.
About enable.services
enable.services are the Trusted and Certified UK Partners for software solutions SugarCRM, HubSpot, GoCampaign and monday.com. Delivering support and implementations to all verticals, across all business sizes. We are trusted by over 1000 organisations.
Level 3 IT Support Engineer (On-Site)
Are you passionate about helping others? Awesome at building relationships with clients both existing and new? Would you like to work with the latest software tools and an innovative team?
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