Customer Success Executive

​We are looking for an enthusiastic, experienced and driven Customer Success Executive to join the team.
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As a Customer Success Executive, you must display excellent customer facing skills and will be able to demonstrate the ability to communicate technical issues in non-technical language.

You will work as part of a team delivering excellent customer service, in an office-based position, responsible for completing tasks allocated to you through the project management team.

It is critical to your role that you can share information and tasks with other colleagues, and that you keep comprehensive and up-to-date notes on the work you complete in our customer relationship management system.

Above all, you will be responsible for building relationships with our customers and becoming a trusted advisor to them.

You will be working alongside the sales/account managers to identify growth potential, always ensuring the customer's experience with is first-class.

As a member of the professional services team, you will also be an important project resource on the setup and configuration of our cloud-based software solutions.

So, who are we looking for? We need an individual that:

  • Has focus, energy and a passion for IT
  • Wants to produce above-average results and strives to add value
  • Respects the direction of the company and its values
  • Has the ability to learn new technologies quickly
  • Has a desire for self-improvement and 'taking the next step'
  • Understands that a professional culture is crucial for success
  • 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
  • Superb written and verbal communication skills
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives

About the Role

  • Build strong relationships with our clients to understand their needs and ensure their success with
  • Serve as the main point of contact and liaison between clients and the rest of the team internal and external team
  • Empower customers to connect their goals and challenges with the solution in
  • Take ownership of new accounts and manage their onboarding
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
  • Stay in touch with clients to ensure that they're realising the full potential of
  • Build, own, and execute client success and engagement plans
  • Navigate client organisations to uncover additional product applications & opportunities for partnership
  • Spearhead internal cross-functional improvement projects
  • Represent voice of the customer and influence product development roadmap
  • Partner with Sales teams and on upsell, cross-sell, and expansion opportunities

What we offer

  • Full time (37.5 hours/week) salary between £22,000 and £26,000 dependent on experience
  • A working environment focused on teamwork that also allows individuals to flourish
  • Training and support throughout career


Or, know someone who would be a perfect fit? Let them know!


IP5 3RG Ipswich Directions 01473 618980 View page

Perks & Benefits

  • Working Environment

    We really are a family, and this shines through in our positive and creative working environment, empowering each other with ideas and debate.

  • Opportunities to Grow

    We believe in giving every employee the tools and opportunities to develop their skills by providing them with both external and internal courses and training.

  • Rewards for Effort

    We believe in creating a positive environment across the teams by organising activities such as sports events, after work get-togethers and field trips. Our Christmas Party is pretty legendary too 🎄

  • Flexible Working

    Not all work has to be done within the confines of the office. Remote working and flexible hours are available in almost all positions.

Who we are

We are the digital solutions partner of choice for thousands of customers to date. Our bespoke and personal approach allows us to create systems that really work for you, our in-house team of developers, help desk operatives and project managers ensure that your systems are always up-to-date and running smoothly. One of the most important things to us, and at the heart of everything we do, is giving the power back to our customers to run their businesses efficiently and effectively with the best tools for the job.


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