As a monday.com Customer Success Executive, you must display excellent customer facing skills and will be able to demonstrate the ability to communicate technical issues in non-technical language.
You will work as part of a team delivering excellent customer service, in an office-based position, responsible for completing tasks allocated to you through the project management team.
It is critical to your role that you can share information and tasks with other colleagues, and that you keep comprehensive and up-to-date notes on the work you complete in our customer relationship management system.
Above all, you will be responsible for building relationships with our customers and becoming a trusted advisor to them.
You will be working alongside the sales/account managers to identify growth potential, always ensuring the customer's experience with enable.services is first-class.
As a member of the professional services team, you will also be an important project resource on the setup and configuration of our cloud-based software solutions.
So, who are we looking for? We need an individual that:
- Has focus, energy and a passion for IT
- Wants to produce above-average results and strives to add value
- Respects the direction of the company and its values
- Has the ability to learn new technologies quickly
- Has a desire for self-improvement and 'taking the next step'
- Understands that a professional culture is crucial for success
- 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
- Superb written and verbal communication skills
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
About the Role
- Build strong relationships with our clients to understand their needs and ensure their success with monday.com
- Serve as the main point of contact and liaison between clients and the rest of the monday.com team internal and external team
- Empower customers to connect their goals and challenges with the solution in monday.com
- Take ownership of new accounts and manage their onboarding
- Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
- Stay in touch with clients to ensure that they're realising the full potential of monday.com
- Build, own, and execute client success and engagement plans
- Navigate client organisations to uncover additional product applications & opportunities for partnership
- Spearhead internal cross-functional improvement projects
- Represent voice of the customer and influence product development roadmap
- Partner with Sales teams and monday.com on upsell, cross-sell, and expansion opportunities
What we offer
- Full time (37.5 hours/week) salary between £22,000 and £26,000 dependent on experience
- A working environment focused on teamwork that also allows individuals to flourish
- Training and support throughout career
